Return & Refund Policy
We want you to feel confident when shopping with us. If your Houston Astros jersey or other item isn’t quite right, please review our return and refund policy below.
Have You Received My Return?
Once your returned package arrives, please allow up to 10 business days for it to be received and checked in. We will send you an email confirmation once your return has arrived.
After your return has been reviewed and processed, you will receive another email with an update on your refund.
If you haven’t received an update after 10 business days, please contact our Customer Service Team with your order number and the details of your returned items.
How Do I Return an Item?
If you change your mind about a purchase, you may request a return within 28 days of receiving your order, provided that the item meets the following conditions:
- The item is unworn, unwashed, and unused.
- The item is returned in its original condition.
- All original tags and labels are still attached.
- The item shows no signs of damage, alteration, or excessive wear.
To start a return, please contact our Customer Service Team with your order number and the item you wish to return. Our team will provide you with the relevant return instructions.
Please package your item securely and include your order information so we can identify your return.
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or we sent the wrong item.
When Will I Receive My Refund?
Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund and display it in your account.
If you receive a faulty, damaged, or incorrect item, please contact our Customer Service Team with your order number and clear photos of the issue. We will review the situation and help you find an appropriate solution.
Can I Exchange an Item?
We currently do not offer direct exchanges for orders shipped to the United States or Canada.
If you would like a different size or style, please request a return for your eligible item and place a new order for the item you prefer.
What Is Your Return Policy?
To help ensure a smooth return process, please keep the following conditions in mind:
- Return requests must be made within 28 days of delivery.
- Items must be unworn, unwashed, and unused.
- Original tags and labels must remain attached.
- Items must be returned in their original condition.
- Return shipping costs are the customer’s responsibility, except when an item is faulty or incorrect.
- Please keep your return shipping receipt and tracking information until your refund has been completed.
- Items that do not meet the return conditions may not be eligible for a refund.
We reserve the right to refuse returns that do not comply with this policy, subject to applicable consumer protection laws.
Need Help With a Return?
If you have questions about a return, refund, or an order you received, our Customer Service Team is here to help.
Please include your order number and a brief description of your issue so we can assist you more efficiently.
Thank you for shopping with us and supporting your Houston Astros passion!